Privacy Policy

Effective Date: 01 October 2025

Website: www.amillionlittlethings.co.za

At A Million Little Things, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, delivery address, billing details, and any other information you provide when placing an order, signing up for our newsletter, or contacting us.
  • Non-Personal Information: Browser type, IP address, device information, and usage data (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Provide customer support.
  • Improve and personalize our website.
  • Send marketing communications (only if you have opted in).
  • Comply with legal and regulatory requirements.

3. Sharing of Information

We will never sell your personal information. We may share your information with:

  • Service Providers: Such as payment processors, delivery companies, and IT support, strictly for order fulfilment and website operation.
  • Legal Requirements: If required by law, regulation, or court order.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences.
  • Improve site performance.
  • Provide a better shopping experience.

You may disable cookies in your browser settings, but this may affect site functionality.

  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, or disclosure.

  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • If you request a password reset, your IP address will be included in the reset email.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Visitor comments may be checked through an automated spam detection service.
  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

6. Your Rights (POPIA & GDPR)

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

  • Embedded content from other websites
  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  •  
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

8. Children’s Privacy

We do not knowingly collect information from children under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

 carla@amillionlittlethings.co.za

5 Robert Bruce road, Beverley AH, Johannesburg, 2191

0721464902

PAIA & POPIA Manual

Prepared in accordance with section 51 of the Promotion of Access to Information Act, 2 of 2000 (“PAIA”) and the Protection of Personal Information Act, 4 of 2013 (“POPIA”)

Effective Date: 01 October 2025

Company Name: A Million Little Things
Website: www.amillionlittlethings.co.za

1. Introduction

This Manual is published in terms of Section 51 of PAIA and ensures that clients, employees, and the public know what information we hold and how they may request access to it. It also explains how we protect and process personal information under POPIA.

2. Contact Details

  • Information Officer: Carla Lee Adams
  • Email: carla@amillionlittlethings.co.za
  • Telephone: 0721464902
  • Business Address: 5 Robert Bruce Road, Bevereley AH, Johannesburg, 2191

3. South African Human Rights Commission (SAHRC)

The SAHRC has compiled a guide that contains information to exercise any right in terms of PAIA. The guide is available in all official languages.

  • Contact: South African Human Rights Commission
  • Tel: 011 877 3600
  • Website: www.sahrc.org.za

4. Categories of Records Held

We hold the following categories of records:

(a) Company Records

  • Registration documents
  • Tax records
  • Financial statements

(b) Personnel Records

  • Employment contracts
  • Employee personal details (with consent)

(c) Client/Customer Records

  • Names, addresses, contact details
  • Order history and invoices
  • Payment and delivery details

(d) Website Data

  • Cookies, analytics, and browsing activity (non-identifiable data)

5. Purpose of Processing Personal Information

We process personal information to:

  • Deliver and fulfil customer orders
  • Communicate with clients and provide support
  • Conduct marketing (only with consent)
  • Comply with tax, legal, and regulatory obligations

6. Data Subject Rights (POPIA)

Under POPIA, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of personal information
  • Object to the processing of personal information
  • Withdraw consent for direct marketing

Requests must be submitted in writing to the Information Officer.

7. How to Request Access to Information

If you wish to request access to information held by A Million Little Things:

  1. Complete Form C (available from the SAHRC website).
  2. Send the completed form to the Information Officer at the contact details above.
  3. Pay any applicable prescribed fee before the request is processed.

8. Security Safeguards

We take reasonable measures to protect all personal information against:

  • Loss or damage
  • Unauthorised access or disclosure
  • Alteration or destruction

9. Availability of This Manual

This Manual is available for inspection:

10. Updates to This Manual

This Manual will be updated from time to time as required by law or business operations.