Refund and Returns Policy

Effective Date: 01 October 2025
Website: www.amillionlittlethings.co.za

I sincerely hope that you will be delighted with your purchase but should you be unhappy with the quality of the item delivered or should the item not reasonably match the website description, I will happily review your request for return, refund or exchange.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • To be eligible, items must be:
    • Unused and in the same condition as dispatched.
    • In their original packaging (where applicable).
    • Accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon receipt:

  • Custom-made or personalised items.
  • Sale or clearance items.
  • Perishable goods (e.g., food, plants).
  • Intimate products (e.g., earrings, personal care items).

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • Contact us within 48 hours of receiving your order.
  • We will arrange for a replacement, repair, or refund at no additional cost.

4. Refunds

  • Refunds are processed once the returned item has been inspected and approved.
  • All refunds will be made via EFT to the customer bank account. The customer will need to provide confirmation of the account details to which the refund will be paid.
  • Please allow 5-7 working days for the refund to reflect in your account.

5. Exchanges

  • Exchanges may be offered for the same item in a different size or variation (where available).
  • If the item is unavailable, a refund or store credit will be offered.

6. Return Shipping

  • If the return is due to our error (defective or incorrect item), we will cover return shipping costs.
  • If returning for any other reason (e.g., change of mind, wrong size ordered), return shipping is the customer’s responsibility.
  • It will be the customer’s responsibility to ensure that the returned item is delivered effectively and timeously for processing.

7. How to Start a Return

  1. Email us at carla@amillionlittlethings.co.za with your order number and reason for return.
  2. We will confirm eligibility and provide return instructions.
  3. Once we receive and inspect your item, we will process your refund, replacement, or store credit.

8. Contact Us

For any questions regarding this policy, please contact us:

 carla@amillionlittlethings.co.za

5 Robert Bruce Road, Beverley AH, Johannesburg, 2191

0721464902